How To Remove A Review From Yelp

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Karissa from NISD

Verified Reviewer

Company Size: 10,000+ employees

Industry: Primary/Secondary Education

Time Used: Less than 6 months

Review Source: Capterra

Pros

Upon downloading the app, it's incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.

Cons

The old version of this app was difficult to maneuver and wasn't very user-friendly. However since they have updated it, it is incredibly easy and user-friendly.

I still use Open Table, but Yelp has a lot more feature.

Shari from SRPR Consulting Firm

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra

Overall, my experience with Yelp for Restaurants has been satisfactory!

Pros

What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You're able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!

Cons

There is nothing that I like least about Yelp's software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it's disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.

Tami from Devils Food Catering

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra

I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info.

Pros

I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!

Cons

One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.

Mariah from Keller Williams Legacy

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra

Pros

Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.

Cons

When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.

Harsh from Amazon.com

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra

As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not.

Pros

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Cons

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Manette from self-employed

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra

I love it and feel more confident about visiting restaurants spontaneously from wherever I am because I have trust in other consumers' reviews. I have dined at many more good restaurants than bad ones because of this convenient app.

Pros

I love how easy it is to filter restaurants in the search results by price, hours of operation, location, and the overall rating. Making appointments and reservations are a big convenience too. I love being able to see the menu, others' pictures of the foods, prices, and the inside tips from other consumers so that I feel prepared before trying out a restaurant.

Cons

I would like the restaurants to update their menus more often online in this app so that there are no surprises about it when I visit them in person! Also, restaurants should be required to include all of their hidden costs (coat check, gratuities, etc.) officially in their information on the app.